Solution
Professors, researchers, and graduate students are eligible for technical support. To access technical support, only these eligible users can either create a service request online via Service Request Manager or call their local NI Branch.
All other ineligble users, including undergraduate students, should reach out to their university professor and/or their university software administrator for technical support. Should the issue not be resolved, an eligible user can follow the above to connect with NI’s technical support team.
You can also use the NI Forums, where members of the community can assist answering questions, providing ideas, or giving recommendations: Discussion Forums.