I Cannot Open My Named-User License Granted by the Licensing Server

Updated Mar 25, 2021

Reported In


  • License Manager
  • Volume License Manager


  • FlexNet Publisher (formerly known as FLEXlm)

Issue Details

  • I have been granted a license from the licensing server, but when I try to open the software, the activation wizard pops-up requesting the activation.


The main reason why you are seeing this behavior is due to you are using a named-user license and the license has been checked-out on another computer with your user.

Depending on the software or machine you are, you can review if you have the license on another computer with the following steps:

NI Volume License Manager - NI VLM

  1. Open NI VLM
  2. Click on the Licenses tab
  3. Locate the license assigned to the user, and expand the license by clicking in the + at the left
  4. Select the In Use tab
  5. If you can locate the user, then the license is checkout in another computer
  6. You can see the user and computer name where it is being used

FlexNet Publisher (formerly known as FLEXlm)

  1. Locate the debug log. Its location should be known by the software administrator
  2. Open the debug log file
  3. Search for the user in question in the log
  4. Review that for every OUT line the user has, there is an IN line. OUT means the license was checkout and IN means the license was returned
  5. If you find OUT lines without an IN afterward for that specific user, then the license is still in use
  6. The last OUT line will show the user and computer where the license is being used

Client Machines

  1. Open NI License Manager
  2. Click in the Network Licenses tab
  3. Locate your assigned license
  4. Review the i icon at the end of the line
  5. A new window will appear, showing the license checkouts

If you see your user listed there with another computer, you can close the software on the previous computer and now you will be able to use the license on the actual computer.

If the steps above did not solve your issue, please review the steps mentioned in Software Is Unlicensed or in Evaluation Mode Activating from NI VLM Server.

Additional Information

Depending on your network security and permissions, the information icon at the end of the line might not show any information for the license checkouts. If this is the case, please contact your software administrator to review the log file in the server and check if your user checked-out a license previously that has not been returned.