NI Update Service Message: Service Expired or Not Found

Updated Jun 20, 2024

Reported In

Software

  • NI Update Service

Issue Details

  • I'm receiving a NI Update Service message stating that my service has expired or is not found.

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  • I try to update my NI software through NI Update Service. Somehow I see lock icons next to my software(s). When I click one of these locked entries, I can see this error message: This update requires a Standard Service Program subscription. Service was not found for this product. How do I install these updates?
  • When I open the NI Update Service, all programs have a lock next to them. I have an active software subscription license or a valid service agreement (such as the Standard Service Program (SSP)), so I know that I am eligible for the upgrade(s).

Solution

This warning is set in place to prevent NI Update Service to automatically download and install software that you might not be able to activate. To activate a software upgraded to a new version, e.g. from LabVIEW 2018 to 2019, an appropriate license is needed, such as an active software subscription license or a valid service agreement. Patches and driver updates normally do not require re-activation or any license. If you install a software upgrade and do not have a suited license, you can only use the software in evaluation mode.

If you are unsure whether you (still) have an active license, contact NI Support and ask about the current status of your license.

You can get rid of the warning message by following these steps:
  1. Open NI Update Service.
  2. Navigate to File » Preferences.
  3. Check Unlock updates for which service is expired.
  4. Confirm the warning dialog afterwards, and click OK.
n  NI Update Service  File Edit Help  Critical Updates (4)  v Development Environment Software  NI Update Service Preferences  Changes affect all users on this computer,  Enable periodic checking  at 11 am  [Q) Unlock updates for whith service is expired I  Help  NI Update Service  3  Enabling this option may result in installation of software that you are unable to  activate.  2  Cancel  Cancel  Install
 
  1. The lock icon(s) should have vanished now, NI Update Service now allows the installation of all software:
m NI update Service  File Edit Help  v Critical Updates (4)  v  v  Development Envir on ment Software  LabVIEW 2015 SPI (32-bit) flo Patch  National Instruments Distribution Of Microsoft Silverlight  (2016  Runtime Software  LabVIEW Run-Time Engine 2014 SPI (32-bit) fll Patch  LabVIEW Run-Time Engine 2015 SPI (32-bit) flo Patch  Upgrades and Service Packs (2)  v Development Environment Software  LabVIEW 2018 SPI (32-bit)  v utility Software  LabVlEW 2018 SPI (32-bit)  249 MB  42.0 MB  299 MB  304 MB  1.98@  This is the latest service pack for LabVIEW 2018. This installation updates any existing LabVIEW 2018 installation  to 2018 SPI and/or installs side-by-side with a previous version.  This "Eludes the to"owing updates:  LabVlEW 2018 SPI (32-bit) f4 Patch  LabVlEW 2018 SPI (32-bit) n Patch  No updates selected  Explain  Install
  1. After downloading and installing the software, you can activate it by using your serial number through NI License Manager (For VLA/EA users it will automatically activate through your Volume License Server).