NI Update Service Message: Service Expired or Not Found

Updated Sep 1, 2022

Reported In


  • NI Update Service

Issue Details

  • I'm receiving a NI Update Service message stating that my service has expired or is not found.

  • I try to update my NI software through NI Update Service. Somehow I see lock icons next to my software(s). When I click one of these locked entries, I can see this error message: This update requires a Standard Service Program subscription. Service was not found for this product. How do I install these updates?
  • When I open the NI Update Service, all programs have a lock next to them. I have an active software subscription license or a valid service agreement (such as the Standard Service Program (SSP)), so I know that I am eligible for the upgrade(s).


This warning is set in place to prevent NI Update Service to automatically download and install software that you might not be able to activate. To activate a software upgraded to a new version, e.g. from LabVIEW 2018 to 2019, an appropriate license is needed, such as an active software subscription license or a valid service agreement. Patches, updates, and driver updated do normally not require re-activation or any license. In case you install a software upgrade and do not have a suited license, you can only use the software in evaluation mode.

If you are unsure whether you (still) have an active license, contact NI Support and ask about the current status of your license.

You can get rid of the warning message by performing one of the following methods:
If you are using a single-seat license:
  1. Open NI License Manager.
  2. Right-click the product and select Deactivate.
  3. Select the software again and click Activate at the top of the window.
  4. Once you see the serial number listed in NI License Manager, you can proceed with the software upgrade.
If you are using an NI Volume License or Enterprise Agreement:
  1. Open NI Update Service.
  2. Navigate to File » Preferences.
  3. Check Unlock updates for which service is expired.
  4. Confirm the warning dialog afterwards, and click OK.
n  NI Update Service  File Edit Help  Critical Updates (4)  v Development Environment Software  NI Update Service Preferences  Changes affect all users on this computer,  Enable periodic checking  at 11 am  [Q) Unlock updates for whith service is expired I  Help  NI Update Service  3  Enabling this option may result in installation of software that you are unable to  activate.  2  Cancel  Cancel  Install
  1. The lock icon(s) should have vanished now, NI Update Service now allows the installation of all software:
m NI update Service  File Edit Help  v Critical Updates (4)  v  v  Development Envir on ment Software  LabVIEW 2015 SPI (32-bit) flo Patch  National Instruments Distribution Of Microsoft Silverlight  (2016  Runtime Software  LabVIEW Run-Time Engine 2014 SPI (32-bit) fll Patch  LabVIEW Run-Time Engine 2015 SPI (32-bit) flo Patch  Upgrades and Service Packs (2)  v Development Environment Software  LabVIEW 2018 SPI (32-bit)  v utility Software  LabVlEW 2018 SPI (32-bit)  249 MB  42.0 MB  299 MB  304 MB  1.98@  This is the latest service pack for LabVIEW 2018. This installation updates any existing LabVIEW 2018 installation  to 2018 SPI and/or installs side-by-side with a previous version.  This "Eludes the to"owing updates:  LabVlEW 2018 SPI (32-bit) f4 Patch  LabVlEW 2018 SPI (32-bit) n Patch  No updates selected  Explain  Install
  1. After downloading and installing the software, it will automatically activate through your Volume License Server.