USB3 Camera Disappears From Device Manager When Tied to NI-IMAQdx Driver

Issue Details

I have a USB3 Vision camera.  When the camera is linked to the Basler driver, it is active and it can be used with the Basler Viewer (Pylon). The camera also shows up in Measurement & Automation Explorer (MAX) but with an error.  If I follow the driver association instructions in the getting started guide, the camera vanishes from the Device Manager list. Using the Windows Device Manager I tried every available driver to get the camera running without success.  However, once I switch back to the Basler driver, the camera works again outside of MAX.  I have tested the camera on my other computer where I can select the NI-IMAQdx USB3 Vision Device driver and as soon as this is done the camera works great.

Solution

The most likely cause is a corrupt NI-IMAQdx installation.  We have a few options that may fix this issue:

• Upgrade to a newer version of NI Vision Acquisition Software (VAS)
  • Make sure the version you are upgrading to is compatible with your version of LabVIEW.
  • If you are on a Windows 10 computer, it is better to upgrade to VAS 17.5 or later.
• Repair your current version of VAS
• Force reinstall your current version of VAS
• Reinstall all NI Software
• Reimage your PC and then reinstall the NI Software.