This behavior can occur when the Vision Acquisition Software is not fully installed. To alleviate this behavior, reinstall the Vision Acquisition Software compatible with your software and hardware. Once Vision Acquisition Software has been fully installed, your frame grabber and camera port should show up in NI MAX as 'Unknown Camera "im0".' When you right-click on the camera name, choose the Camera Selection that is applicable for your camera type.
This behavior may occur when on the Driver Support for Vision Acquision Software is installed, but the Development Support is not. To ensure that the camera files provided by NI are installed, choose the default installation features when installing Vision Acquisition Software, which includes Driver Support and Development Support for IMAQ, IMAQdx, and IMAQ I/O.
Collaborate with other users in our discussion forums
A valid service agreement may be required, and support options vary by country.