BadGateway: There Was a Problem Retrieving Available Products in Package Manager

Issue Details

When attempting to install software using the online installer downloaded from the NI website, the installation may fail in Package Manager (PM) and display a "BadGateway: there was a problem retrieving available products" error.

This issue prevents Package Manager from downloading the required installation packages, causing the installation process to stop.

Solution

Use the offline installer instead of the online installer.

The offline installer contains all required installation files and does not need to download additional components during the installation process, helping to avoid gateway and connectivity-related errors.

1. Go to the NI website and locate the software you want to install.
2. Download the offline installer version instead of the online installer.
3. Run the installer and complete the installation.

For detailed instructions on downloading offline installers, refer to: Downloading Individual Offline Installers for NI Software

Additional Information

If the offline installer is not available for the software version you need, contact NI Supportfor alternative installation options.