Error 1326 SystemLink FileIngestion Service Fails to Start

Issue Details

• On my SystemLink Server, the FileIngestion service errors. I recently changed my Windows user account password.
• In the NI SystemLink Server Configuration application, the FileIngestion service fails to start. In the Skyline logs I see the below error:

ServiceManager.ServiceLauncher | ERROR - Launch failed for service '<user> - FileIngestion' / '<id>'. Error: Failed to start process: 'C:\Program Files\National Instruments\Shared\Skyline\File\NationalInstruments.FileService.exe' args: 'FileIngestion'. Exception Text: '<domain>\<user> has not been granted access to log on as a service. Consider assigning the "Log on as service" privilege to the group or user. Error code: 1326'

Solution

This error occurs when the SystemLink TDM User Account does not have sufficient privileges, or does not meet the requirements. The issue can suddenly appear after changing the password associated with the TDM User Account without updating the SystemLink settings.

To resolve this issue, follow the steps below:

1. From the Windows taskbar, launch the NI SystemLink TDM Configuration application.
2. Select the SystemLink TDM User Account tab.
3. If configured to use the Local System Account, consider changing to Windows User Account instead.
4. If Windows User Account is already selected, ensure that:
   • The account's password never expires.
   • The account has access to any network shares used by SystemLink.
   • The account is an administrator.
5. If the account password was recently changed, enter it again in the Password field and click Apply.

After modifying any settings, SystemLink will automatically restart all services.