How to Activate and Access Nigel™ AI

Nigel™ AI is NI’s integrated AI for the NI Platform, including LabVIEW, TestStand, and other software products.  This article provides a guide to accessing your Nigel™ AI account. 

1. Check Your Licensing and Entitlement 

• • Product Eligibility (Windows only): 
    • LabVIEW Professional Development System 2025 Q3 or later (Note: Community Edition, Base, and Full do not support Nigel)
    • TestStand Development System 2025 Q3 or later
    • Instrument Studio Professional Edition 2026 Q3 or later
    • FlexLogger Professional 2026 Q3 or later
    • VeriStand 2026 Q3 or later
  • Entitlement Requirements:
    • Active Software Service Program (SSP) Entitlement is required for Nigel access. This includes Single Seat, Partner, Enterprise, and Volume License Agreements.
  • Free Trial (Evaluation License):
    • As of the 2026 Q3 software release, a Nigel AI trial is available when evaluating eligible software. The LabVIEW 2026 Q3 evaluation requires an extra step to try Nigel AI. For details see: How Can I Try Nigel AI When Evaluating LabVIEW 2026 Q3?

2. Create NI.com account and Verify Entitlement 

• • See Registering a Product for tutorial.

3. Download, Install, and Activate Eligible Software

1. 1. Visit the NI downloads page Software and Driver Downloads and install the software needed. Nigel will be downloaded alongside eligible software products.
   2. Activate your software using your NI User Account: Activating Software in License Manager

Log In to NI Nigel™ AI 

1. Open the NI Nigel AI application via the Chat with Nigel Button or   in your eligible software product.
2. Click “Log in” and sign in using your NI User Account. You will need to set up 2-Factor Authentication on your first log in. For assistance with your 2-Factor Authentication, please contact nigel.authhelp@emerson.com.

Security Note: Nigel uses Auth0 for secure authentication. Your credentials are protected with industry-standard encryption and authentication protocols. 

Next Steps

For troubleshooting log in issues see: Error When Logging into Nigel™ AI 

For further support:

• Create a Technical Support case and gather Nigel logs located at %programdata%\National Instruments\AIAssistants\Logs\. Alternatively, you can contact Technical Support at +1 866 275 6964.
• Create a Get Account Help case if the issue is related to difficulties logging in to your NI User Account.