SystemLink Base Licenses Page Shows "Volume” and Cannot Activate Systems

Issue Details

• On the Licenses page of my SystemLink Base web UI, it just shows "Volume" without any Systems or Users count. What causes this?
• After licensing my SystemLink Base instance, I cannot see the available seats for Users or Systems. The Licenses page is empty and I cannot activate any of the detected Client Systems.
• When I attempt to activate a Client System in the SystemLink Base web UI, I receive an error. When I check the Licenses page, I see the image below. How can I fix this?

Solution

This issue occurs when the SystemLink Base license is being pulled from a Volume License Server like Volume License Manager (VLM) or FLEXnet.

SystemLink Base requires a local license to work properly. Work through the sections below to resolve this issue.

1. Ensure That the Server is Not Using a Network License

1. On the server machine, launch NI License Manager.
2. Select the Network Licenses page.
3. If the system is connected to a Volume License Server, the server information will be displayed on the left-hand side. Either disconnect from the server (step 4) or disable the SystemLink Base license (step 5).

4. To disconnect from the Volume License Server, follow the steps in Configure NI License Manager to Point to a VLM Server to remove the server name.
5. To disable the SystemLink Base license from being requested, highlight the license and click Disable.

2. Activate SystemLink Base Locally

1. On the server machine, launch NI License Manager.
2. Select the Local Licenses page.
3. Click on the SystemLink Base product and click Activate Software from the top toolbar.
4. In the pop-up window, select either Enter a Serial Number or Enter Activation Code depending on whether you wish to use an online or offline license respectively.
   • If you do not know the Serial Number, reach out to your software administrator.
   • If you do not have an offline activation code, refer to Activate NI Software Without Internet Connection for instructions.
5. Once activated, restart the server machine.
6. Upon reboot, launch the SystemLink web UI and confirm that the Licenses page correctly displays the Users and Systems license count.