Error 80040390 or Hang While Updating Firmware on CompactRIO

Updated Dec 30, 2025

Reported In

Hardware

  • CompactRIO Controller

Software

  • Measurement & Automation Explorer (MAX)

Driver

  • NI CompactRIO

Issue Details

When updating the firmware of a CompactRIO (cRIO) controller to the latest version, I encounter the following error message:

Error 80040390: There was a problem updating the firmware for this device

In some cases, repeated attempts appear to start the update process, but the device remains stuck on the message:

Transferring firmware image

The update does not complete successfully. How can I resolve this issue?

Solution

This issue can occur when updating directly from an older firmware version (for example, 3.5.0) to a much newer version (for example, 25.8.0).
 
The solution is to perform an intermediate firmware update before installing the latest version. For example, update to 8.0.0 first, then proceed to the latest version.

Please note that firmware updates are applied through the NI CompactRIO driver. If needed, install an older driver version (such as CompactRIO 20.0) to apply the intermediate firmware update, and then install the latest driver for the final update.

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