Solution
Instrument Driver Network (IDNet) is a platform provided by NI where users can find, download, or submit drivers to communicate with third-party instruments such as Agilent, Keithley, Tektronix, etc.
Instruments drivers available in the IDNet are classified based on two criteria:
- NI Certified and NI Supported whereby developed by NI R&D and maintained by NI R&D.
- Non-NI Certified and Non-NI Supported. This category of driver is provided "as is" and is not supported or maintained by National Instruments or a third party.
Below is the example for certified and non-certified driver respectively.
- NI Certified and NI Supported driver.

- Non-NI Certified and Non-NI Supported driver.

If you encountered issue with the NI Certified and NI Supported instrument drivers, you may reach out to instrument.drivers@emerson.com. This email box is managed by NI personnel responsible for managing the certified drivers and assisting on the issue related to it.
If the issues happen on a Non-NI Certified or Non-NI supported driver, you may reach out to your instrument manufacturer for further inquiry or submit request a new driver through this link. Below are few examples of the support channel for the manufacturer that you may use to request support.
- Tektronix Technical Support
- Teledyne Technical Support
- Agilent Technologies/Keysight Technologies Technical Support