SystemLink File Preview Feature Not Working

Updated Feb 4, 2025

Reported In

Software

  • SystemLink 2023 Q3
  • SystemLink 2024 Q1

Issue Details

A customer recently upgraded their SystemLink Server, and everything appeared to go smoothly. However, under Test Insights > Results, when attempting to preview an .html attachments, the preview does not render the web content and instead displays the HTML code in plain text. Users report that the preview used to display/render the web content correctly and did not show the code prior to the upgrade.

image (4).png

Solution

This is a known issue that affected previewing all supported file types on SystemLink. It has been fixed on version 2025 Q1.

The current workaround is to download the files and use a local application to visualize their content.