Solution
Renewtrak is an automation platform that offers fully automated SaaS (Software as a Service) renewals. Emails sent via Renewtrak will come from the address noreply.renewals@notifications.renewtrak.com. These emails will include a button that will lead to Renewtrak.
Customers have two options to proceed with their renewal order in Renewtrak: Credit Card payments or placing a purchase order. To use either option, follow these steps first in the "Payment/Fulfillment" section of the Renewals platform:
1. Navigate to the "Payment/Fulfillment" step in the Renewals platform.
2. Scroll down to find the Terms & Conditions. Please take a moment to review them and click the agreement checkbox to accept the terms and conditions.
3. Continue scrolling to find your details and tax requirements. Verify this information and, if necessary, return to the "Your Details" tab to make any adjustments before proceeding with the purchase.
4. At the end of the page, you will find the details of your renewal.
Next, proceed with renewal order in Renewtrak using Credit Card payments or placing a purchase order:
- Credit Card Payment:
1. Go to the "Credit Card" section in the Payment & Fulfillment step.
2. Enter your credit card details.
3. Click the "Pay Now" button to complete the payment.
- Purchase Orders:
1. Go to the "Purchase Order" section in the Payment & Fulfillment step.
2. Enter your PO number and upload the PDF file on this page. Ensure your PO meets the requirements indicated on the page.
3. If you cannot find your quote number in the document provided by Renewtrak, go to the “Have Questions?” section and leave your enquire there.
4. After submitting your PO, you will receive an invoice to complete the payment.
