Solution
NI sent out an End of Life (EOL) and End of Service (EOS) notice in September 2024 for the Micropross products. NI is no longer selling or servicing these products. During the EOL process, NI identified 3rd parties that are still able to service these products and have documented them here.
End of Service Notifications and Continued Services per Product:
|
Product/Service
|
Technical Support
|
Repair
|
Calibration
|
Advanced Calibration
|
|
MP300
|
Direct to FIME
|
Warranty Only*
|
Warranty Only
|
Direct to FIME
|
|
MP500
|
Direct to FIME
|
Warranty Only*
|
Warranty Only
|
Direct to FIME
|
|
MP007
|
EoS
|
Warranty Only*
|
N/A
|
N/A
|
|
CTSII
|
Direct to FIME
|
Warranty Only*
|
Warranty Only
|
Direct to FIME
|
|
CTSIII
|
Direct to FIME
|
Direct to FIME
|
Direct to FIME
|
Direct to FIME
|
|
EMVCo
|
Direct to FIME
|
Direct to FIME
|
Direct to FIME
|
N/A
|
|
CTSIII Accessories
|
Direct to FIME*
|
Direct to FIME*
|
Direct to FIME*
|
N/A
|
|
Other NFC Accessories
|
EoS
|
EoS
|
EoS
|
EoS
|
|
Micropross Software*
|
Direct to FIME
|
N/A
|
N/A
|
N/A
|
Warranty Only*: If unable to repair, will be refunded
Direct to FIME: FIME will be managing service requests moving forward -
Direct to FIME*: Accessories for CTSIII only, (EOL and EOS for other products)
EoS: End of Service
Micropross Software*: Includes problems installing, activating and working with the software.
Please contact FIME for support through their contact page on their website.