SystemLink TDM Web Application Has Some Functions Grayed Out

Issue Details

• Some functions in the SystemLink TDM UIs appear grayed out, even though I have the necessary permissions to perform those operations.
• In the Data Navigation UI, pictured below, several functions (Load, Save, Export, Export As, Add to Data Cart and Downloads) all appear grayed out, even though the correct permissions for these operations are available. Here is an example of licensed functionality in the Data Navigation page appearing grayed out:

 

Solution

SystemLink Server 2023 Q3 Patch 3 introduced Bug 2677018. This bug causes SystemLink TDM functionality in the UIs to appear grayed out even when properly licensed. Installing SystemLink Server 2023 Q3 or 2024 Q1 from ni.com/downloads between 3/4/2023 and 4/26/2023 can cause this functionality disabling issue. To address this issue:
 

1. First, determine if you are affected by Bug 2677018 

   1. In NI Package Manager (NIPM), check to see if either of the following packages are installed: 

      • NI SystemLink TDM DataFinder Module 2023 Q3 Patch 3 
        NI SystemLink TDM Analysis Add-On 2023 Q3 Patch 3 

   2. Check with your administrator and ensure you have been granted permissions to perform the operations that are grayed out in the UI. 

2. If you have an affected version installed and have confirmed your permissions settings are correct, you will need to install SystemLink Server 2023 Q3 Patch 4 to resolve the issue. 

   1. On your SystemLink server, open NIPM to install the patch or visit ni.com/downloads.  

   2. Browse to SystemLink Server 2023 Q3 or SystemLink Server 2024 Q1 depending on your product version. 

   3. Install the product from the feed (it will contain 2023 Q3 Patch 4). 

3. After installation is complete, restart the SystemLink server. 
    

Note: After applying the patch on your SystemLink server, it may be necessary to clear the web browser cache on client systems to force the browser to do a clean load of the UI. Check the Additional Information section below for more information.

Additional Information

The way you clear the web browser cache on the clients depends on what browser is used, these external links show how to do this in different browsers:

• Microsoft Edge – How to manage and clear your cache & cookies 

• Mozilla Firefox – How to clear the Firefox cache 

• Google Chrome – Clear cache & cookies 

• Apple Safari – Use the developer tools in the Develop menu in Safari on Mac