Following the acquisition of SET GmbH (SET) by National Instruments Corporation (NI), we have been working on integrating SET into the wider NI team and processes. This Knowledge Base is to inform you of some critical changes to the service you receive on your SET products and how to receive service through NI.com channels.
Streamlined Service Request Process: Starting April 29, 2024, you should request service directly from NI. Whether you have a technical query or need assistance with your SET products, visit ni.com/support to access our comprehensive support resources and submit your service request in 5 simple steps:
Step 1: Visit ni.com/support and click “Request Support”, then click “Open a Service Request”.
Step 2: Login with your NI profile. If you do not have a login, you can create one for free.
Step 3: Select “Repair” as the desired service.
Step 4: Locate and click on the “this form” for systems (
“If you need help with an application-specific system, such as the Semiconductor Test System (STS) or the ECU Test System, please use this form instead”.)
Step 5: Select “SET” under “System Name.” Fill out the rest of the form and submit to create the case. An Engineer will be in touch with you.
Our goal is to make your service experience seamless. We look forward to further supporting your success.