NHR System Service Status

Updated Apr 30, 2024

Reported In

System

  • NHR-9300
  • NHR-9200
  • NHR-4300

Other

 
  • The services location for Depot Repairs and Depot Calibrations has moved from the NHR facility located in Irvine, CA, to NI’s Austin Service Center located in Austin, TX as well as our Debrecen Service Center located in Debrecen, Hungary.  The new addresses for RMA and Depot Calibrations will be 11500 N. Mopac Expwy., Austin, TX 78759-3504, or Debrecen, Határ út 1/A, 4031 Hungary.
     
  • Due to supply chain challenges and component obsolescence and material shortages, starting October 09, 2023, we are no longer able to provide all services and production capabilities offered for some products. These products are indicated with a *

Issue Details

Which services are available for NHR systems?

Solution

ModelRepair/RMAOn-site Support CalibrationRemote Technical Support
9200YesNoField[1]Yes
9300YesYesField[1]Yes
9400 SystemNoNoNoNo
94xx (4kW and 8kW versions only) No No No No 
9430YesNoFactory[2]Yes
9420YesNoFactory[2]Yes
9410YesNoFactory[2]Yes
S430 Test System*NoNoField[1]Yes
S440 Test System*NoNoField[1]Yes
S450 Test System*NoNoField[1]Yes
S600 Series Systems*NoNoField[1]Yes
41xx DC Loads* NoNoField[1](In Situ)Yes
4212 DC Loads* NoNoField[1](In Situ)Yes
43xx Systems*LimitedNoFactory[2]Yes
46xx Systems*LimitedNoFactory[2]Yes
47xx Systems*LimitedNoFactory[2]Yes
4960 System*LimitedNoField[1]Yes
5500 Test System*NoNoField[1]Yes
5600 Test System*NoNoField[1]Yes
5710 Test System*NoNoField[1]Yes
61xx DC Sources*NoNoField[3](in Situ)Yes
UC3100 Calibrator*NoNoNoNo

1Field – the service is performed in the field by a trained technician following repair guidance from manuals.
2 Factory – these services are only available at the NI Service Center.  No field services are offered.
3 In Situ – Calibration is performed with components left in place.  Some disassembly may be required, but not full removal.

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