Download Button is disabled for NI Software

Updated May 27, 2026

Reported In

Software

  • Package Manager

Issue Details

I am looking to download NI software but, when I find the software I want to download and choose the appropriate version, the download button is disabled (as seen below) and get the following warning: Previous versions are available only to customers with an active subscription license or service agreement for this product. Purchase a license or update your service information in your NI User Account to access locked versions.

download button.png
This may be caused by one of the following reasons:
  • You have not purchased a license for that specific software.
  • You do not have a service program associated with that software license.
  • Your software license and/or service program is expired.
  • You have not registered the serial number associated with your software license or service program.

Note: Registering your serial number is different from activating your software. While activation allows you to use the software without registering the serial number, service entitlements will not be recognized in your NI account unless the serial number is registered.

If you believe you are entitled to a specific software download but the option remains unavailable, it is possible that your serial number has not yet been registered.

Solution

NI software can be downloaded from two primary sources: NI Package Manager (NIPM) and ni.com/download. For downloads through the NI website, an entitlement-based filtering system is used to verify your access rights and determine whether you are authorized to download a specific software version. In some cases, the download button may be disabled if the required entitlements are not detected, preventing the software from being downloaded.
 

To fix this problem and enable the download button ensure that you have purchased a software license with an accompanying service program. Then, confirm that the license and program not expired. 

If the download button is still disabled at this point, ensure that the appropriate serial number(s) are registered to your account. To do so, refer to Finding the Serial Number of My NI Software to locate your Serial Number, and  Registering Products to My NI User Account to help you register the serial number.

 
How to Find the Serial Number of My NI Software - NI  
 
 
Note: The registration may take up to 24 hours to complete. After this period, return and check the status of the download button.

If you have already confirmed that you are the license owner but are still unable to add the serial number to your profile, or if the registration process has taken longer than 24 hours, please contact services@emerson.com for further assistance with downloading the software.

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