Solution
Following the acquisition of NH Research, LLC (NHR) by National Instruments Corporation (NI - now a part of Emerson Test and Measurement), starting October 9, 2023, NHR will be transitioning to a streamlined service request process directly from NI.
Whether you have a technical query or need assistance with your NHR products, submit your request through one of these channels:
- By phone, call 1-866-275-6964, select option 3 for technical support or option 4 for hardware repair and calibration. Please provide your specific product number, serial, and that NHR products are supported during this first year. A representative will capture issue details and direct to correct team. NI support is open during local business hours
- By email, send a request to NHR.Support@ni.com with your product number, serial number, and brief description of your issue. A NI team member will triage your request within 1-2 business days.
After October 9th, 2024, NHR customers may renew support and hardware service entitlements by contacting a sales representative.