NHR Hardware and Software Support

Updated Dec 12, 2024

Reported In

System

  • NH Research Battery Test System
  • NHR-9200
  • NHR-9510
  • NHR-9300
  • NHR-9530
  • NHR-9410
  • NHR-4800
  • NHR-9520
  • NHR-9430
  • NHR-9420

Issue Details

I am looking for technical support for my NHR hardware or software, how do I get it?

Solution

Following the acquisition of NH Research, LLC (NHR) by National Instruments Corporation (NI - now a part of Emerson Test and Measurement), starting October 9, 2023, NHR has transitioned to a streamlined service request process directly from NI.
Whether you have a technical query, need RMA, or other assistance with your NHR products, submit your request through one of these channels:

  • By phone, quickest method, call 1-866-275-6964 and select option 3 for technical support. Please provide your product number, serial number, and brief description about your issue. A representative will capture issue details and direct to the correct team. NHR technical support is only available during US local business hours. Other NI product support is available during regional local business hours.
  • By email, send a request to nhr.support@ni.com with your product number, serial number, and brief description of your issue. A NI team member will triage your request within 1-2 business days.

NHR customers which purchased systems on or before October 9th, 2023, may renew support and hardware service entitlements by contacting a sales representative.

Additional Information

  • To receive quoting support, use quotes@ni.com instead