Solution
Following the acquisition of NH Research, LLC (NHR) by National Instruments Corporation (NI - now a part of Emerson Test and Measurement), starting October 9, 2023, NHR has transitioned to a streamlined service request process directly from NI.
Whether you have a technical query, need RMA, or other assistance with your NHR products, submit your request through one of these channels:
- By phone, quickest method, call 1-866-275-6964 and select option 3 for technical support. Please provide your product number, serial number, and brief description about your issue. A representative will capture issue details and direct to the correct team. NHR technical support is only available during US local business hours. Other NI product support is available during regional local business hours.
- By email, send a request to nhr.support@ni.com with your product number, serial number, and brief description of your issue. A NI team member will triage your request within 1-2 business days.