Troubleshoot NI Vision: Software Installation

The focus of this guide is to help start troubleshooting Vision Software Installation issues, this is part of a collection of guides aimed at troubleshooting NI Vision. If "installation" is not the problem being experienced head back to the Troubleshooting NI Vision Guide.

This guide is split into general troubleshooting steps and a number of more specific examples of potential issues. The specific examples should not be treated as a list of steps to work through, but rather as a set of examples that can help you in your troubleshooting process.

By the end of this article, you can expect to have been through the generalized troubleshooting steps common to this topic area. By reading through the specific examples, you will know more search terms related to "NI Vision software installation" that can help inspire questions and different ways to look at the problem.

Generic Troubleshooting Steps:

1. The first step is to check the compatibility between NI software versions installed and other software or operating system being used. Below are links specific to the different NI Vision components.
   • LabVIEW, LabWindows™/CVI, and Vision Development Module Compatibility
   • Vision Acquisition Software (VAS) and LabVIEW Compatibility
   • NI Hardware and Software Operating System Compatibility
   • NI Vision Development Module and Vision Acquisition Software 64-bit Programming Language Support
2. Confirm all Vision software is licensed and activated:
   • Licensing NI Vision Software
   • Common Licensing Errors with NI Vision Software

Specific Troubleshooting Examples:

The following list of examples is not intended to be a comprehensive list of all potential problems. However, it can be used to help identify useful search terms by introducing keywords important to the troubleshooting of this topic.

• If you have installed VDM or VAS but you have missing VIs in LabVIEW Palettes or receive missing component messages, it’s because you have not installed correctly the right tool for your application.
• When running a vision application, you receive that says: "Error -1074396157: This unlicensed copy of Vision may be used for demonstration purposes only".
• An Error Occurred While Installing a Package in NI Package Manager 
• Any further errors or crashes should be saved and shown to the support engineer, including any from NIPM.

Next Steps

If you are still experiencing a problem please head back to the Troubleshooting NI Vision Guide .