PXIe Controller Does Not Run Windows 10 Updates

Updated Feb 1, 2022

Reported In

Hardware

  • PXI Controller

Driver

  • PXI Platform Services

Operating System

  • Windows

Issue Details

I'm trying to run the Windows 10 update tool in our PXI system. It downloads and tries to install them, but it fails after it reboots, showing some Windows errors. 

Solution

The PXI controller can be seen as a normal computer with Windows, so regarding the Windows 10 updates, the process should be the same as in a normal computer. If it fails you can follow some of these troubleshooting steps:
  • Check Windows Update to see the error messages. Then check online if there are any troubleshooting steps related to those specific errors in Windows. 
  • Check if the driver PXI Platform Services is installed. 
  • Remove all the modules from the PXI chassis and update the system just with the controller connected to the chassis. 
  • If possible, try to run a local update offline with an ISO and check if the updates are installed. 
  • Test if the issue is repeatable with another PXI controller under the same conditions to isolate the issue from that specific controller.
  • Check with your IT department if there are any restrictions blocking the updates or antivirus software affecting the process.