Permission Error When Connecting to DataFinder Using DIAdem

Updated Nov 27, 2023

Reported In

Software

  • DIAdem
  • SystemLink Server
  • SystemLink TDM DataFinder Module

Issue Details

I have DataFinder configured on my SystemLink Server machine. When I try to add a new DataFinder instance on DIAdem from my client computer, I see the following permission error:
image.png

Why do I see this error and how can I fix the same?

Solution

The error appears mainly because of network communication or permission issues. Try the following steps to resolve the problem:
  1. Verify if the client computer running DIAdem is able to ping the SystemLink server machine running DataFinder. 
  2. If the client and the server systems are a part of a domain, verify if the client has been added correctly to the same domain that the server is a part of. Follow the steps provided in the Additional Information section to confirm the same.

Additional Information

To verify if your client system is in the same domain as that of the server, you can follow these steps:
 

Verifying the DNS settings on Windows 7 and previous versions of Windows:

  1. Open Local Area Network Settings from the Control Panel (Start » Control Panel » Network Connections » Local Area Connection).
  2. Click the Properties button.
  3. Select Internet Protocol (TCP/IP) from the list of network components.
  4. Click the Properties button.
  5. Click the Advanced button.
  6. Change to the DNS tab.
  7. Ensure Append these DNS suffixes is selected.
  8. Click the Add button.
  9. Enter the domain suffix of the license server and click Add.
  10. Close any open dialog boxes, choosing OK and Close as necessary.

Verifying the DNS settings on Windows 10:
  1. Open Network and Internet settings from the Control Panel (Start » Control Panel » Network and Internet » View Network and Status).
  2. Select the Change Adapter Settings.
  3. Select the Network on which you would like to verify the DNS Settings, right-click on it, and select Properties.
  4. Select Internet Protocol (TCP/IP) from the list of network components depending on which version of IP you are using.
  5. Click the Properties button.
  6. Click the Advanced button.
  7. Change to the DNS tab.
  8. Ensure Append these DNS suffixes is selected.
  9. Click the Add button.
  10. Enter the domain suffix of the license server and click Add.
  11. Close any open dialog boxes, choosing OK and Close as necessary.

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