Unable Connect to Remote Ethernet cDAQ Chassis from NI MAX

Updated Feb 6, 2025

Reported In

Hardware

  • cDAQ-9181
  • cDAQ-9184
  • cDAQ-9185
  • cDAQ-9188
  • cDAQ-9189
  • cDAQ-9183
  • cDAQ-9187

Software

  • Measurement & Automation Explorer (MAX)

Issue Details

I am trying to connect to NI Ethernet cDAQ Chassis such as cDAQ-9181 from NI MAX and I am getting the following error. I have verified that my software setup fulfills requirement mentioned in Software Support for CompactRIO, CompactDAQ, Single-Board RIO, R Series, and EtherCAT. How can I connect to it successfully?

Device not supported
The device at this address is not supported by the drivers installed on this host.

error

Solution

  1. Install DAQmx 17.6 or newer that is compatible with your development environment. This is the first version of the driver to support the majority of FieldDAQ devices. For further compatibility information, see the Readme for the version of DAQmx you plan on installing to verify Hardware, OS, and Development Environment compatibility.
  2. Ensure you are adding the NI network DAQ device under My System >> Devices and Interfaces >> Network Devices. You can see this error message if you add the NI network DAQ device under Remote Systems which is intended for Real-Time systems like CompactRIO, Real-Time PXI, or Industrial Controllers.

 

Once you have verified the driver and software required are installed successfully, you have to ensure you are connecting to the remote ethernet cDAQ chassis correctly. Kindly refer to the article provided in the Related Links section for the correct instructions on how to connect to a remote ethernet cDAQ chassis from NI MAX.

Related Links

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