Unable Connect to Remote Ethernet cDAQ Chassis from NI MAX

Updated Sep 29, 2023

Reported In

Hardware

  • cDAQ-9181
  • cDAQ-9184
  • cDAQ-9185
  • cDAQ-9188
  • cDAQ-9189

Software

  • Measurement & Automation Explorer (MAX)

Issue Details

I am trying to connect to NI Ethernet cDAQ Chassis such as cDAQ-9181 from NI MAX and I am getting the following error. I have verified that my software setup fulfills requirement mentioned in Software Support for CompactRIO, CompactDAQ, Single-Board RIO, R Series, and EtherCAT. How can I connect to it successfully?

Device not supported
The device at this address is not supported by the drivers installed on this host.

error

Solution

Once you have verified the driver and software required are installed successfully, you have to ensure you are connecting to the remote ethernet cDAQ chassis correctly. Kindly refer to the article provided in Related Links section for the correct instruction on how to connect to remote ethernet cDAQ chassis from NI MAX.

Related Links

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