NI-Serial Hardware Disappeared After BIOS Update in Windows 10

Updated Oct 5, 2021

Issue Details

I just updated the BIOS on my Windows 10 computer and some or all of my NI-Serial devices disappeared from NI Measurement and Automation Explorer. I checked the Windows Device Manager and they are showing up as hidden devices. There's a message saying that the driver could not start correctly, even though I have restarted the PC multiple times. How do I fix this? 

Solution

Depending on the complexity of a BIOS upgrade, it is possible Windows 10 is no longer able to associate the cards to the corresponding driver. If this happens, try the following:

  1. Open Windows Device Manager.
  2. Click on View >> Show Hidden Devices.
  3. Look for your NI hardware and right click >> Uninstall.
  4. Restart your computer and reconnect all your devices. 

If the above doesn't work, reinstall the corresponding driver through NI Package Manager and restart your computer. 

Related Links

Repair Software In NI Package Manager (NIPM) - National Instruments

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