Which Windows OS Is Installed on PXI Controllers After Service?

Issue Details

I am upgrading a PXIe‑8862 controller from Windows 10 to Windows 11 using a Field Upgrade Kit. If I send the controller for repair, which operating system will be installed when it is returned? Will it be Windows 11 or the original Windows 10?

Solution

During the repair process, the controller is restored to its original Bill of Materials (BOM) configuration.
This means that:

• The operating system is reset to the factory‑installed version associated with the device
• Any upgrades performed after purchase (for example, upgrading from Windows 10 to Windows 11) are not retained

For the PXIe‑8862, the controller will be returned with Windows 10, as this is the original OS defined in the BOM.

Additional Information

All products received for repair undergo a factory reset to ensure proper functionality and validation before being returned. Customers should back up any data or configurations before sending hardware for service.