Troubleshoot Flexlogger: Installation Issues

Updated Nov 4, 2021

Environment

Software

  • FlexLogger

The focus of this guide is to help start troubleshooting Flexlogger Installation issues, this is part of a collection of guides aimed at troubleshooting Flexlogger. If "installation" is not the problem being experienced head back to the Overview of Topics.

This guide is split into general troubleshooting steps and a number of more specific examples of potential issues. The specific examples should not be treated as a list of steps to work through, rather a set of examples that can help you in your troubleshooting process. (Though they may be the answer!)

By the end of this article, you can expect to have been through the generalised troubleshooting steps common to this topic area. By reading through the specific examples, you will know more search terms related to "Flexlogger installation" that can help inspire questions and different ways to look at the problem.
 

The first step should be to check the Flexlogger Manual for any tools or relevant information regarding installation. The most common problem is compatibility between Flexlogger and other software which can be evaluated from the Readme.

The methods of downloading the software are either through the online or offline installer method. 

Generic Troubleshooting steps:

The following steps follow a methodical approach, each step has an increased level of effort than the previous step.
  1. Verify compatibility using the Readme
  2. Does the user have Admin privileges? If concerned, right-click and Run as administrator
  3. Check firewall settings
  4. Try uninstalling previous versions linked and used by Flexlogger (e.g. NI-DAQmx or NI-XNET dependencies)


Specific Troubleshooting Examples:

The following list of examples is not intended to be a comprehensive list of all potential problems. However, it can be used to help identify useful search terms by introducing keywords important to the troubleshooting of this topic. 

Next Steps

If you are still experiencing a problem then either head back to the list of troubleshooting topics or look at the next troubleshooting guide: Flexlogger Works, but I Cannot Detect or Install Hardware.