Troubleshoot FlexLogger: Installation Issues

This is part of a collection of guides aimed at troubleshooting FlexLogger™. If "FlexLogger Installation" is not the problem you are experiencing head to the Overview of Topics.

This guide is split into general troubleshooting steps and a number of more specific examples of potential issues. The specific examples are not a list of steps to work through but rather help inspire questions, search terms, and different ways to look at the problem.

 

The first step should be to check the FlexLogger Manual for any tools or relevant information regarding installation. The most common problem is compatibility between FlexLogger and other software which can be evaluated from the Release Notes.

The methods of downloading the software are either through the online or offline installer method. 

Generic Troubleshooting steps:

The following steps follow a methodical approach, each step has an increased level of effort than the previous step.

1. Verify compatibility:
   1. With other software: FlexLogger and LabVIEW Compatibility, FlexLogger and TestStand Compatibility
   2. With different operating systems: NI Hardware and Software Operating System Compatibility  
2. Does the user have Admin privileges? If concerned, right-click and Run as administrator
3. Check firewall settings
4. Try uninstalling previous versions linked and used by FlexLogger (e.g. NI-DAQmx or NI-XNET dependencies)

Specific Troubleshooting Examples:

The following list of examples is not intended to be a comprehensive list of all potential problems. However, it can be used to help identify useful search terms by introducing keywords important to the troubleshooting of this topic. 

• NI Package Manager (NIPM) Fails Due to Skyline RabbitMQ
• If upgrading FlexLogger but it is erroring during the installation. And after that are not able to open new projects or the older ones, and are getting an error about the erl.exe subprocess (fail to connect to the logging engine).  
• Any further errors or crashes should be saved and shown to the support engineer, including any from NIPM

Next Steps

If you are still experiencing a problem then either head back to the list of troubleshooting topic.