Troubleshooting FlexLogger Guide

This guide is to help you get started with troubleshooting FlexLogger™, explaining common troubleshooting steps and questions from installing the software to using it with different hardware. There are several issue areas/topics that are linked out to other knowledge articles for general steps, questions and some specific situations and solutions.

This guide links to 5 other pages that each focus on one troubleshooting area/topic.

Important Note: This guide does not cover every possibility of troubleshooting and issue. Therefore, it should be used as a starting point and exploring the terminology to further search for solutions if they are not found.
 

• Issues Installing FlexLogger
  • The initial setting up of FlexLogger.
  • FlexLogger is downloaded either through the online or offline installer methods
• FlexLogger Works, But I Cannot Detect or Install Hardware
  • Hardware connection focus​​​​​​
• Hardware Can Take Measurements, But Return Incorrect Values or Behaviours
  • Examples of questions to ask and previous issues of unexpected behaviors.
• Interface Issues or “Is It Possible with FlexLogger?”  
  • Looking at using FlexLogger and specific cases of exploring how to use FlexLogger.
  • Good for understanding the FlexLogger interface better.
  • Data Plugin (Plugin Development Kit or PDK) and External Tools
• Bug Fixes and Known Issues
  • Finding the list of known issues and bug fixes.

Example 1:

• What hardware is being used?
  • NI-9202
• What version of software/drivers are installed?
  • FlexLogger 2020 R2
• What operating system is being used?
  • Unknown
• How is the hardware connected? (What does the setup look like?)
  • Unknown
• What does the problem look like?
• What is the intended use?
  • Uncertain on how to access the filtering in FlexLogger
• Where does the problem appear from?
  • FlexLogger

Result 1: The question/problem is related to how to use a particular function of FlexLogger, therefore, “Interface Issues or “Is It Possible with FlexLogger?” should be the first place to look through.

Example 2:

• What hardware is being used?
  • Unknown
• What version of software/drivers are installed?
  • FlexLogger 2021 R1
• What operating system is being used?
  • Windows
• How is the hardware connected? (What does the setup look like?)
  • Unknown           
• What does the problem look like?
  • trying to install FlexLogger, using the NI Package Manager, but getting an error
• What is the intended use?
  • Unknown
• Where does the problem appear from?
  • Package Manager installation

Result 2: The question/problem is related to the initial setup and installation of FlexLogger, therefore, “Issues Installing FlexLogger” would be the best place to start.

Next Steps

Moving forwards in your application, have a look at the FlexLogger Manual  for further guidance on getting started concepts, step-by-step instructions, and reference information for setting up your hardware and test configuration.