Troubleshooting Flexlogger Guide

This guide is to help you get started with troubleshooting Flexlogger, explaining common troubleshooting steps and questions from installing the software to using it with different hardware. There are several issue areas/topics that are linked out to other knowledge articles for general steps, questions and some specific situations and solutions.

This guide links to 5 other pages that each focus on one troubleshooting area/topic.

Important Note: This guide does not cover every possibility of troubleshooting and issue. Therefore, it should be used as a starting point and exploring the terminology to further search for solutions if they are not found.
 

• Issues Installing Flexlogger
  • The initial setting up of Flexlogger.
  • Flexlogger is downloaded either through the online or offline installer methods
• Flexlogger Works, But I Cannot Detect or Install Hardware
  • Hardware connection focus​​​​​​
• Hardware Can Take Measurements, But Return Incorrect Values or Behaviours
  • Examples of questions to ask and previous issues of unexpected behaviors.
• Interface Issues or “Is It Possible with Flexlogger?”  
  • Looking at using Flexlogger and specific cases of exploring how to use Flexlogger.
  • Good for understanding the Flexlogger interface better.
  • Data Plugin (Plugin Development Kit or PDK) and External Tools
• Bug Fixes and Known Issues
  • Finding the list of known issues and bug fixes.

Example 1:

• What hardware is being used?
  • NI 9202
• What version of software/drivers are installed?
  • Flexlogger 2020 R2
• What operating system is being used?
  • Unknown
• How is the hardware connected? (What does the setup look like?)
  • Unknown
• What does the problem look like?
• What is the intended use?
  • Uncertain on how to access the filtering in Flexlogger
• Where does the problem appear from?
  • Flexlogger

Result 1: The question/problem is related to how to use a particular function of Flexlogger, therefore, “Interface Issues or “Is It Possible with Flexlogger?” “ should be the first place to look through.

Example 2:

• What hardware is being used?
  • Unknown
• What version of software/drivers are installed?
  • Flexlogger 2021 R1
• What operating system is being used?
  • Windows
• How is the hardware connected? (What does the setup look like?)
  • Unknown           
• What does the problem look like?
  • trying to install Flexlogger, using the NI Package Manager, but getting an error
• What is the intended use?
  • Unknown
• Where does the problem appear from?
  • Package Manager installation

Result 2: The question/problem is related to the initial setup and installation of Flexlogger, therefore, “Issues Installing Flexlogger” would be the best place to start.

Next Steps

Moving forwards in your application, have a look at the Flexlogger Manual  for further guidance on getting started concepts, step-by-step instructions, and reference information for setting up your hardware and test configuration.