Solution
In order to troubleshoot your issue, you need to activate two logs:
1- MVPI Log
- From MVPI click on Config than Options to open the options window.
- On the File Path Info tab, you will find the log path
- On the Logfile generation tab select the event you want to log into the file
2- SORB log
- Open the mpross.ini file located in the C:\WINDOWS directory
- Add the below section into the file if it's not existing.
[Debug]
Trace=1
- To set the path of the log file Add/modify the below section
[SorbClient]
LogFile=c:\SorbLogFile.txt