Error on NI-MAX After Updating the Firwmare on my Linux Real Time Target

Updated Jan 28, 2020

Reported In


  • PXI Controller
  • CompactRIO Chassis
  • roboRIO
  • CompactRIO Controller
  • Industrial Controller
  • CompactRIO Single-Board Controller


  • Measurement & Automation Explorer (MAX)

Operating System

  • LabVIEW Real-Time (NI Linux Real-Time)

Issue Details

I've followed the indications provided in Upgrading or Downgrading Firmware on My NI Linux Real-Time Device to update the firmware on my Linux Real Time target, but I received the following message on NI-MAX:

The firmware update completed, but the device encountered a problem. Make sure the selected firmware is valid and retry the firmware update. If the problem persist, contact National Instruments for support.

Below a screenshot of the message:

After refreshing  I can't see the target on NI-MAX. How can I recover the target?


Please make sure to follow the indications provided in NI CompactRIO or Network Device Doesn't Show Up or is Missing in MAX If after following the provided step the target is unrechable, you should use a recovery process with the guidance of our Technical Support Engineering department. To get in touch with an Technical Support Engineer, navigate to to open a service request.

Please contact us providing the Linux Real Time target model of the device.