Denso Robot Interface Buttons of My NFC Test Bench Greyed Out

Updated Apr 8, 2024

Reported In


  • Micropross Accessories


SW: Denso Robot Interface

HW: Denso Robot, RC7, RC8

Issue Details

When running the Denso Robot Interface software, all the buttons are greyed out and I cannot use the software to move my robot.

What can I do to make it work? 



In order to solve the issue, please follow those steps : 

1. Check that the controller is on and the connections are correct.
2. Check that the IP address set in the mini-pendant and in the DensoConfig.xml file (located in MyDocuments/MPManager) have the proper parameters (controller version and IP address).
3. Check that the "Automatic mode" is selected on both the mini-pendant and on the Micropross Test Head controller.
4. Check that no Emergency stop buttons are activated (on the cage, on the mini-pendant, and doors closed)
5. Check that the Robot is inside the Working Area defined in the Wincaps project.
6. Check the error code displayed on the mini-pendant and on the bottom part of Denso Robot Interface window and search for the remedy linked to your error in the Denso Error Code Table.


Additional Information

If the issue persists, please contact NI technical support team on when opening a Service Request using the NI Service Request Manager (SRM).