Unable to Change the Settings of the Primary Port on my NI Industrial Controller

Updated Feb 26, 2020

Reported In


  • Industrial Controller


  • Measurement & Automation Explorer (MAX)

Issue Details

  • I am unable to change the settings of the primary port of my NI Industrial Controller in NI-MAX. 
  • I have an industrial controller and the primary port is different to what the manual says it should be. How do I correct this?


To solve this issue, the NI Industrial Controller will need to be re-imaged. Please request support from the National Instruments Support team who will send you the instructions on how to re-image the industrial controllers. Please include a link to this article when creating your Service Request.