Smart Camera ISC-178x Is Not Shown in NI MAX or Vision Builder AI

Updated Nov 25, 2020

Reported In

Hardware

  • ISC-1781
  • ISC-1782
  • ISC-1783
  • ISC-1780

Issue Details

I installed all NI Software as stated in the ISC-178x Getting Started Guide, but I cannot see my ISC-178x in NI MAX or Vision Builder for Automated Inspection (Vision Builder AI). What did I do wrong?

Solution

One possible reason for that issue is that your Smart Camera is a Windows 10 IoT device. Please refer to your shipping documents to know which Operating System is installed on your Smart Camera.

Windows 10 IoT
If your Smart Camera is installed with Windows 10 IoT, then it will not show up in NI MAX or in Vision Builder AI, as it is not a Real-Time Target. A Windows-based Smart Camera will typically have the operating system installed with a development environment (LabVIEW or Vision Builder AI).

Then the camera can be used via Windows Remote Control, to access it from a computer remotely, or connecting a monitor, keyboard, and a mouse directly to it. See ISC-178x Getting Started Guide p.10 for reference.

NI Linux Real-Time
If your Smart Camera is installed with NI Linux Real-Time, then please refer to ISC-178x Getting Started Guide p. 11. You also can follow the Troubleshooting Steps for CompactRIO devices.

Additional Information