Windows 10 Hangs on Loading Screen When Using 3rd Party EKF PXI USB Card

Updated Jan 7, 2020

Reported In

Hardware

  • PXI-8840
  • PXIe-8840

Operating System

  • Windows

Other

EKF CompactPCI® USB products

Issue Details

My Windows 10 PXIe controller hangs on the Windows loading screen when I have provide any input from a USB device via an EKF CompactPCI USB card in my system. 

For Example:
  • Moving the mouse
  • Typing on the keyboard

Solution

You can resolve this issue by disabling USB Legacy Support located in the USB Configuration submenu of the PXI controller's BIOS. Refer to your controller's user manual to access the BIOS Setup Utility, and navigate to the Advanced Setup Menu >> USB Configuration.