Windows 10 Hangs on Loading Screen When Using 3rd Party EKF PXI USB Card

Updated Dec 3, 2019

Reported In

Hardware

  • PXI-8840
  • PXIe-8840

Operating System

  • Windows

Other

EKF CompactPCI® USB products

Issue Details

My Windows 10 PXIe controller hangs on the Windows loading screen when I have provide any input from a USB device via an EKF CompactPCI USB card in my system. 

For Example:
  • Moving the mouse
  • Typing on the keyboard

Solution

Disabling USB Legacy Support in the PXI controller's BIOS should resolve the issue.

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