Report an NI Software Bug

Updated Jun 20, 2023

Environment

Software

  • LabVIEW
  • TestStand
  • VeriStand
  • SystemLink
  • FlexLogger
  • DIAdem
  • LabVIEW NXG
  • G Web Development Software

Receiving feedback from our developers helps us improve. Please let us know when you encounter any issues with NI Software. This guide will help you to Report a Bug using the Service Request Manager(SRM) platform.

What to Expect:
  • If you are an Entitled Customer with Active Standard Service Program  (SSP) you can discuss the issue with an NI Engineer to try to solve the problem, and find workarounds.
  • If you are an Unentitled Customer (no SSP) you can Report a Bug, we may also email you asking for additional information or files to investigate the issue.

Known issues

Please use the following steps to Report a Bug
  1. Navigate to ni.com.  
  2. In the upper left corner, locate the "My account" icon and click "Log in".
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  1. Log into your NI account.
NI USER Account
  1. Once you logged in, navigate to "My Account" icon and click on "Service requests"
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  1. Select "Report a Bug" on the Service Request Manager.
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  1. Type the Serial number of the software product in which you found the bug. If you don't know your serial number, click Next.
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  1. Enter the affected software product and click on Next.
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  1. Share your Feedback/Problem and the steps to reproduce.
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  1.  If you choose to discuss the issue with an NI Engineer, ensure that your contact method is correct. Unentitled customers (no SSP) can report a bug, but will not have this option.0-1667416861683.png
  2. Click Next to complete the bug report.
 

Related Links

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Request Support from an Engineer

A valid service agreement may be required, and support options vary by country.