Will I Receive Technical Support by Sending a LabVIEW Crash Report?

Updated Nov 1, 2023

Reported In

Software

  • LabVIEW

Issue Details

  • When LabVIEW crashes, I'm prompted to send a Crash Report to NI. Will a Technical Support Engineer reach out to me if I do this?
  • Will I receive technical support if I send a LabVIEW Crash Report to NI?

crash reporter.jpg

Solution

No, sending a LabVIEW Crash Report will not result in Technical Support. If you wish to be contacted by a Technical Support Engineer to troubleshoot the crash, open a Support Ticket on the NI website.

Crash Reports are stored in an internal database that is used by R&D to help improve future software releases. These crash reports are helpful for data mining so send the report to NI whenever possible.

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