This process applies to all NI hardware products and systems including NHR.
Follow the steps below to initiate a request with NI if your hardware needs repair (RMA) or calibration.
- Navigate to the NI Service Request Manager (SRM) via ni.com/ask.
- Login with your ni.com account.
- Select the relevant task, Calibrate or Repair, from the Service Request Manager (SRM) homepage.
- Enter the NI hardware product that is in need of repair or calibration. For systems like NHR, BTS, STS, use the form link instead.
- Complete the necessary fields (i.e. Title, Description) and answer the questions show to provide NI with the necessary information to process your request.
Next Steps
NI will contact you via the preferred method you selected to continue to RMA or calibration request.