Request Repair or Calibration for NI Hardware

Updated Nov 2, 2023

Environment

Other

This process applies to all NI hardware products and systems including NHR
Follow the steps below to initiate a request with NI if your hardware needs repair (RMA) or calibration.

Navigate to the NI Service Request Manager (SRM) via ni.com/ask
Login with your ni.com account
Select the relevant task, Clibrate or Repair, from the Service Request Manager (SRM) homepage

Enter the NI hardware product that is in need of repair or calibration. For systems like NHR, BTS, STS, use the form link instead.

Complete the necessary fields (i.e. Title, Description) and answer the questions show to provide NI with the necessary information to process your request.

Be sure to include your Serial Number or System tag to expedite your request.
If you would like to first troubleshoot your equipment with a support engineer, view How to Open a New Service Request in SRM to create a support request.

Next Steps

NI will contact you via the preferred method you selected to continue to RMA or calibration request.

Other Support Options

Ask the NI Community

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Search the NI Community for a solution

Request Support from an Engineer

A valid service agreement may be required, and support options vary by country.

Open a service request

Purchase or renew support services