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Open a Service Request Case Using the NI Service Request Manager (SRM)

Updated Dec 9, 2020

Environment

Other

  • Service Request Manager (SRM)

Follow the steps outlined below to open a new service request case (SR) with NI on ni.com using the Service Request Manager (SRM).

Prior to opening a new SR ensure that you:
  • Create an NI account
  • Login your myNI account on ni.com and make sure your profile information is updated (like email, phone, location, etc.. we will use this information to route your queries and for communication purposes)
  • Register your software and hardware serial number by navigating to MyProducts .

  1. Navigate to ni.com/ask ​​​​​​
Note: You can also access SRM via
  • Selecting Open a Service Request on the menu seen if you hover on Support at the top of any page on ni.com.
  • Selecting Submit a Service Request at the bottom of the any page on ni.com
  1. Select the task you would like to accomplish or the Service Request type from the SRM hompage.
  1. Enter the NI product(s) or system that are being used for your service request. 
  1. Complete the fields shown to provide more information about your request.
  1. Select Next to submit your service request.

Note: The experience shown above will differ based on your service agreement and the task you selected. 

 

Next Steps

Following the submission of your Service Request, NI will contact you dependent on the contact channel you selected. 

Once a Service Request is submitted you can find it on the bottom of the Service Request Manager. Here you can find the Case Number for your reference and the status of your request:


You can also open your request by clicking on the Case Number. Here you can see and add comments and attach files to your Service Request: