Troubleshooting My Remote Device Discovery in NI MAX

Updated Dec 18, 2020

Environment

Software

  • Measurement & Automation Explorer (MAX)

The 'Troubleshoot Remote System Discovery' is a NI Measurement & Automation (MAX) tool that launches a wizard that diagnoses the problems regarding the connection of remote devices to your computer.

  1. Launch NI MAX.
  2. Click 'Remote Devices' tab.
  3. Click 'Troubleshoot Remote System Discovery'.
  4. From the drop-down menus, select the type and model of your remote device. Click 'Next'.
  5. Check the software compatibility of your system by selecting the programming environment to be used in the drop-down menu. Click 'Next'.
  6. If firewalls are not blocking the connection of the device to the computer, click 'Next'. The search for the device will begin. 
  7. If firewalls are blocking the connections:
    1. If you have administrator privileges, click 'Add Rules' to immediately unblock the connection. Click 'Next'. The search for the device will begin.
    2. If you do not have administrator privileges, click 'Export Rules' to generate a report to the system administrator.
  8. In case the device is not found, tick the box 'My system was not detected'. Click 'Next'.
  9. Provide all the information regarding your setup that is requested for a successful discovery of the device. Click 'Next'.
  10. Enter the host name or IP address of the device. Click 'Discovery'.
  11. If the device is not found, make sure it is powered on and connected to the PC.
    1. If it is, click 'Next'.
    2. If is not, make sure it is well connected to the PC and power it on. 'Click Discovery'. Click 'Next' in case the device is not found.
  12. Follow the steps on the checklist to restart the system in safe mode. The search for the device will begin. 
  13. In case the device is not found, tick the box 'My system was not detected'. Click 'Next'.
  14. Follow the steps on the checklist to reset the device's IP address. The search for the device will begin. 
  15. In case the device is not found, tick the box 'My system was not detected'. Click 'Next'.
  16. In case the device is not found, refer to the additional troubleshooting steps provided and/or contact NI. Click 'Close'.