LabVIEW Import Shared Library Wizard Is Not Responding

Updated Jul 1, 2020

Reported In

Software

  • LabVIEW

Operating System

  • Windows

Issue Details

I just installed LabVIEW 2019 SP1 (64-bit) on Windows 10. When I tried to run the Import Shared Library from Tools > Import > Shared Library (.dll), the wizard opens but gets stuck immediately. A blank window appears with only the button options Back, Finish, Cancel, and Help as shown in the picture below. The window is not frozen; however, nothing happens.

Solution

This issue might be caused by missing components from the LabVIEW installation or the directory where the LabVIEW Data folder is located. Please follow these steps to solve the problems.

  • Repair the LabVIEW installation using the NI Package Manager.
  • Confirm the Import Shared Library directory exists in C:\Program Files\National Instruments\LabVIEW 20xx\resource\importtools\sharedlib
  • Delete the [LabVIEW Data]\Shared Library folder. By default, this folder should be installed in C:\Users\<username>\Documents\LabVIEW Data
  • If the [LabVIEW Data] folder is on a network drive instead of a local drive:
    • Contact your IT department as there might be a policy of putting user documents on a network drive instead of the local drive.
    • Alternatively, manually change the LabVIEW Data folder to a local directory by going to Tools > Options > Paths > Default Data Directory.
    • You might want to copy all the files from the network location into the new local directory as part of the change.

 

Additional Information

LabVIEW interacts with the LabVIEW Data folder a lot, and there might be performance issues if these interactions must go over the network.
Using a local directory for the LabVIEW Data folder is the preferred choice.