I have been using a third-party add-on software package with LabVIEW 2016 and recently upgraded to LabVIEW 2019. Now when I try to use the third-party software in LabVIEW it does not work.
The following steps will potentially resolve this issue:
After upgrading LabVIEW versions, you will need to reinstall any third-party add-on packages for your new version of LabVIEW. If there is an issue with the third-party add-on software itself, contact the providers of the software. NI shall have no responsibility whatsoever for the performance of the third-party add-on.
Collaborate with other users in our discussion forums
A valid service agreement may be required, and support options vary by country.