I Can't Activate LabVIEW Community Edition

Issue Details

I cannot activate LabVIEW Community Edition or LabVIEW NXG Community Edition.

• I can't activate LabVIEW Community Edition through Check my account for licenses when I open the software.
• Why Is LabVIEW Community Edition still asking for an activation code, and how do I get the Community Edition?
• LabVIEW Community Edition does not display a serial number under My Products on ni.com, as seen below.

Solution

Activation issues may occur due to an account mismatch when using Community Edition software. If you are unable to activate your Community Edition software, the steps below have been effective in many cases for obtaining the appropriate Community Edition license.

• If you see a message stating that there is no associated license with your account, verify that you are connected to a network using IPv4. You may need to disable IPv6 in your network adapter settings.
• If the software prompts you to activate the Professional Edition, ensure that LabVIEW Community Edition is installed instead of a commercial LabVIEW edition. If LabVIEW Professional is currently installed, log out of NI License Manager, then re‑download LabVIEW Community Edition using the same user ID you will use to log in to NI License Manager. Finally, launch NI License Manager, sign in, and attempt activation again.

If you are still unable to activate LabVIEW Community Edition, please contact NI Support through the Service Request Manager. If you do not have an active license agreement or a Standard Service Program (SSP) subscription, you can select the Request Activation Help option to create a support case and receive assistance from an NI representative. 

Additional Information

• LabVIEW Community Edition add-ons display as in Evaluation in the Local Licenses tab but are licensed under the Product Summary tab in NI License Manager. The LabVIEW Community Edition license activates the software, but the individual licenses will not appear licensed separately. 
• If you were part of the LabVIEW Community Edition Beta Program and still see the Beta Access under My Products, you may need to create another NI Account with a different email address.