I Can't Activate LabVIEW Community Edition Using My NI User Account

Updated Sep 4, 2020

Reported In

Software

  • LabVIEW Community
  • LabVIEW NXG Community

Issue Details

I cannot activate LabVIEW or LabVIEW NXG 2020 Community Edition from my MyNI account.
  • Community Edition does not display a serial number, as seen below, or it is asking for an Activation Code. 
  • I can't activate LabVIEW Community Edition through "Check my account for licenses."
  • Why Is LabVIEW Community Edition still asking for an activation code?

Solution

The reason for any issues in activation may be due to misalignment of the account using the Community Edition software. The activation process requirements are the same for both LabVIEW and LabVIEW NXG Community Edition. The recommend workflow would be:

  1. Login to ni.com with your NI account
  2. Download LabVIEW Community Edition or LabVIEW NXG Community Edition.
  3. You should be prompted to log in after the installation. However, if you don't receive this prompt LabVIEW Community Edition can be activated in NI License Manager (NILM), using the Activate Software button:

  1. Login to the Activation Wizard using the same account that you used to download the software
  2. Select Check my account for licenses and then select Activate.
Note: To use "Check my account for licenses", you must download Community Edition and activate using the same ni.com login.

  1. If you are still unable to activate LabVIEW Community Edition, please contact NI Support through the Service Request Manager. If you do not have a Support membership, you can select Get assistance with activation in the bottom section of that page to create a service request with this activation issue.
     

Additional Information

If you were part of the LabVIEW Community Edition Beta Program and still see the Beta Access under My Products , ​​​​then you may require to create another NI Account with a different email address.