Not Able to Reach cRIO-903x Device While Connected via USB and Running

Updated Dec 2, 2022

Reported In

Hardware

  • cRIO-9038
  • cRIO-9032
  • cRIO-9039
  • cRIO-9030
  • cRIO-9031
  • cRIO-9033
  • cRIO-9034
  • cRIO-9035
  • cRIO-9036
  • cRIO-9037

Issue Details

I connected my cRIO-9037 directly to my computer via USB and I am able to ping it and see it on NI MAX while it is in safe mode. When the device is booted into running mode, it is no longer reachable by ping nor visible on NI MAX.
When connected via Ethernet, I am able to reach and see the device in both safe and running mode.

Solution

This is a known issue and was introduced sometime after 21.0 release on run mode due to kernel an OS upgrade and initially affected all cRIO models. Some of the fixes in the 22.5 released fixed the issue for sbRIO and cRIO-904x devices but not cRIO-903x. To solve this issue for cRIO-903x try one of the following options:

Additional Information

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