Error -2147220448 When Performing Client Jobs in SystemLink™

Updated Oct 10, 2022

Reported In

Software

  • SystemLink

Issue Details

I am using SystemLink™ to manage my client systems. When I am trying to perform any action to a client system (i.e refresh the device), the client job fails. I can see the failed job in the history section. See the screenshot below: 
image.png


When I double click the job line, in the description I see an error Status displayed: 

Status : Failed (-2147220448) 

image.png

Why is this error happening and how can I solve it?

Solution

The status: Failed (-2147220448) usually indicates that the job timed out and there are no detailed results. There are several ways to resolve this error:
  • Restart SystemLink™ Client machine.
  • Restart SystemLink™ Server services.
  • Remove system / approve system.
  • Check the CPU / Network usages and make sure the SL Server machine has enough resources. This error could happen when the server is under heavy load or the network is very slow.
  • Check for possible software on the client and the server, which could restrict data communication, for example an antivirus. Check if the job still fails without the software. If it does not fail, please consider configuring exceptions in the antivirus for the following paths on the client/server:
    • C:\Program Files\National Instruments\Shared
    • C:\ProgramData\National Instruments\Shared

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