PXIe-1083 Chassis Not Detected

Updated Jul 27, 2024

Reported In

Hardware

  • PXIe-1083

Issue Details

  • The PXIe-1083 chassis is connected to the PC/laptop via a Thunderbolt cable. However, the chassis and PXI/PXIe modules are not recognised by the PC/laptop and NI MAX. As shown in the photos below:

device manager.png

NI MAX.png
  • A PXIe-1083 system is connected to the PC with a Thunderbolt cable, but the chassis is not detected by NI MAX. In the Device Manager, the NI SMBus Controller is showing the error "This device cannot start. (Code 10)".

Solution

There are several possible causes for this issue. The steps below cover some troubleshooting steps for the most common causes.
  • Install the attached Microsoft_FPB_Disable.reg file.
  • Disable the Kernel DMA Protection and Intel Virtualization Technology for I/O (VT- d) from the BIOS
  • Disable Active State Power Management (ASPM) in your BIOS Settings by consulting your motherboard's manual. If your BIOS does not allow you to disable ASPM, configure it through your Windows Settings.
    • Open your Advanced Power Plan Settings.
    • Expand PCI Express and Link State Power Management.
    • For On Battery and Plugged In, open the drop-down menu and turn off the Link State Power Management setting. image (1).jpg
  • Please reinstall all NI software, including the package manager. And then install them back in the following order:
    • Package Manager
    • LabVIEW or other NI software (TestStand, VeriStand, etc.)
    • Drivers
    • Toolkits

Additional Information

If the problem persists after following these steps, refer to MXI-Express Compatibility and Connectivity Troubleshooting Guide for further troubleshooting guidance.

Attachments

Microsoft_FPB_Disable.reg

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