Ettus Hardware Support

Issue Details

A customer with Ettus hardware is looking for technical support, how do we support them?

Solution

Whether you have a technical query or need assistance with your NI/Ettus products, visit ni.com/support to access our resources and submit your service request in 3 steps:

Step 1: Visit ni.com/support, scroll down to “Request Support” and click “Open A Service Request”. You will be prompted to log in with your NI account. If you do not yet have an NI account then you will need to create one, which includes providing valid serial number(s) for your NI/Ettus product(s). For more information, visit Creating an NI User Account.
Step 2: Select the desired service (“Request Technical Support” or “Repair”)
Step 3: Enter your USRP model number(s) under “Supported Hardware Models” and click “Next” to proceed.
Someone from the NI/Ettus Technical Support will respond to your query within 2 business days.

To start an RMA log in to NI SRM and select “Repair." For more details about how to start a repair, visit Requesting a Repair.

NI/Ettus USRP hardware is entitled to the NI Hardware Warranty Program, which currently includes 1 year of Technical Support. To learn more about this program visit Hardware Service Programs.

Paid technical support and consulting options are available; contact your account manager or sales@ni.com

We will continue to support the SDR community via various mailing lists.

Additional Information

Email support through support@ettus.com will be disabled on January 1, 2024.
We are transitioning to NI Service Request Manager and SDR Community Mailing Lists to support your support requests using NI/Ettus hardware and software.
We encourage you to utilize this new process now, we will monitor and respond to support@ettus.com through December 31st, 2023. 

SDR Community Mailing Lists

Free technical support options are available through the SDR Community Mailing Lists.
Mailing lists are a free community-driven resource and may be monitored by NI/Ettus Research Employees, as well as non-employees. A list of mailing lists for USRP and USRP-related tools can be found on our knowledge base. kb.ettus.com/Mailing_Lists

User Manual

Need help getting started? The USRP Hardware Driver and USRP Manual provide useful information to configure and use your USRP software-defined radio. Visit the User Manual

Ordering Help

Need help ordering? Use this helpful list of information to solve common ordering issues. Visit Ordering Help

Knowledge Base

Browse common questions and answers, and additional technical support documentation regarding the Ettus Research USRP hardware, software frameworks, common applications, and more. Visit the Knowledge Base