Issue Accepting License Agreement Installing LabVIEW

Updated May 13, 2021

Reported In

Software

  • LabVIEW

Issue Details

  • I can't move the installation window on my screen in order to accept the license agreement. Is there any way I can move the installation window? 
  • Why is the LabVIEW installer appearing on half screen causing issues with the 'Next' buttons and the checkboxes as shown below?
                 NIPMlicense1.png
 

Solution

There are a couple of reasons for this behavior, but the most frequent issue has to do with the resolution and scale configurations by the end-user on the 'Display Settings' of Windows. Below are some troubleshooting steps that have been used to successfully move the window and continue the installation process:
 
  • Make sure that you are using the recommended resolution for your system. For example, if you are using a laptop with an HD 14" built-in screen, the often recommended configuration highlighted by the system is 1366 x 768 as shown in the following screen capture:
    •         resolution.png
  • The other configuration that can be changed is the custom scale. Windows will notify in the setting when there is a custom scale applied to the current configuration, but end-users can change this value to fit the needs of their built-in screen, or plugged-in screens. Here is a screen capture of this setting:
    • scale.png

Additional Information

This behavior has been reported installing LabVIEW, but this issue may also appear installing other NI products.