How to Create SystemLink Error Log File

When you encounter an unexpected behaviour or an error while using SystemLink, it is often helpful to monitor SystemLink Service Manager or the error message. When further investigation is required, you need to generate an error log file to check the status and events that occurred for the relevant services, as well as your server machine.

There are two types of error log files for SystemLink Server.

1. SystemLink TDM Diagnostics File
2. SystemLink Support Log

1. SystemLink TDM Diagnostics file

This error log stores logs related to SystemLink TDM (DataFinder, Data Preparation, Analysis). There are two methods to generate this logfile.

a. SystemLink DataFinder Instance
After logging in SystemLink Web Application, go to the Data Administration>>Data Indexing>>Global Settings>>Log File and Diagnostic File to open Logfile panel. Then you can generate log file by click Create button.
 

This procedure allows you to select the level of information to include in the logfile. There are three types: standard, extended, and user-defined, and the difference between each level corresponds to what part of Windows event level (error, warning, information) are included. When Extended is selected, the size of the logfile will be very large and it will always be stored in the memory. Extended should never be choose other than for troubleshooting purpose since it might impact system performance in long run. To generate Extended logfile, simply select Extended in the Logging mode and reproduce the issue again since the default logging mode is Standard.

Event logs and log files are helpful for the troubleshooting related to TDM DataFinder and Analysis Server. Skyline logs are helpful for the troubleshooting related to web services.


b. NI SystemLink TDM Configuration (TDM Server Control Panel)
You can create a logfile by using SystemLink TDM Configuration via Other>>Status>>Create diagnostic file.... You can generate a Standard logfile by using this procedure. When you are not able to log in to SystemLink web application, you have to generate a log file by using this procedure.
 

2. SystemLink Support Log

The SystemLink Support Log can be used to check the status of your SystemLink application. You can generate the log file by selecting Generate Technical Support Report from the Troubleshooting tab of SystemLink Server Configuration and selecting Generate.

 

The following log files will be generated.