ELVIS III Showing Safe Mode (Improper Installation) in NI MAX and Not Recognized in Device Manager

Updated Jan 4, 2021

Reported In

Hardware

  • NI ELVIS III

Software

  • Measurement & Automation Explorer (MAX)
  • NI ELVIS III Software Bundle

Issue Details

When I connected the NI ELVIS III to the computer through USB connection, it is not recognized in the Device Manager and I can't access to the drive. 



Also, in NI MAX, Elvis III is detected but the status shows safe mode (improper installation).

Solution

This issue can be resolved by reformatting and reinstalling the software into NI ELVIS III. Follow the following steps:
 
  1. Ensure that the NI ELVIS III Software Bundle is installed. If it is not installed, you can install it through the NI Package Manager or on NI website NI ELVIS III Software Bundle . Try to repair or reinstall again if it was previously installed.
  2. After installing NI ELVIS III Software Bundle, reboot the PC. 
  3. Reformat NI ELVIS III via NI MAX . After the format operation finishes, you suppose to see it in NI MAX as below.
  4. Reinstall NI ELVIS III software on ELVIS III via NI MAX.   
  5. After installing these software, the issue should be solved. Also, the drive will function again and should be accessible.
  6. If none of the previous steps worked. It is required to restore the NI ELVIS III to the factory default configuration accessing it from the shell. Follow the steps listed in this article Format a NI Linux Real-Time Target from the Command Line (Linux Shell).
 
 
 

Additional Information

This issue might be due to the corrupted driver or software inside the NI ELVIS III. One of the symptoms of this issue is that is no possible to see the ID in the display on the NI ELVIS III.

Related Links

Other Support Options

Ask the NI Community

Collaborate with other users in our discussion forums



Request Support from an Engineer

A valid service agreement may be required, and support options vary by country.