InsightCM Method:GET Status Error

Updated Nov 17, 2020

Reported In

Software

  • InsightCM

Issue Details

I recently installed InsightCM, and whenever I try to log in the web server I get the error:

URL: /About.svc/serviceManagerState Method:GET Status:400  (Server 2012 R2)

Solution

This error might indicate that one or several services need to be restarted. For that, follow the steps below:

1. Stop RabbitMQ and MongoDB services in Windows Services
2. Open cmd as Admin
3. Run:

"C:\Program Files\National Instruments\InsightCM Server\initialconfigtool.exe" --forceServer

OR for 3.X

"C:\Program Files\National Instruments\InsightCM Server 3.0\initialconfigtool.exe" --forceServer
https://support.microsoft.com/en-us/help/2919442/march-2014-servicing-stack-update-for-windows-8-1-and-windows-server-2 

4. Restart server
5. Check if InsightCM Services are running

Additional Information

For Windows Server 2012 R2 some Microsft updates are required to support InsightCM. Refer to Microsfot KB2919422 and KB2919355 for more information.